gw99 Privacy Policy

What data does gw99 collect from players?

gw99 only collects what a betting account needs to run properly. At registration we take your full name as printed on your ID, date of birth, mobile number, contact details and home address. When money moves we also hold the Touch ’n Go eWallet, DuitNow, FPX or bank account reference used for that transfer, together with the bet slips, bonus claims and session records linked to your account.

The rest is operational: the device you sign in from, your browser type, an approximate location taken from your IP address, and a time stamp on each session. We use those details to settle wagers correctly, apply the 1.4% daily cashback, and spot one person running two accounts.

What a gw99 account holds, and the reason each record exists.
Record	What it holds	Why we keep it
Account identity	Full name, date of birth, mobile number, address	Confirm you are 18 or over and keep one account per person
Payment records	Touch ’n Go eWallet, DuitNow, FPX and bank transfer references	Match deposits to your account and send withdrawals to the right place
Play history	Bets, rounds, bonus claims, session length	Settle wagers, apply cashback, check the 9× wagering rule
Device and log data	IP address, browser, operating system, sign-in times	Protect the login and block duplicate accounts

How gw99 uses your account data

Your data does four jobs. It opens and secures one account per person, it moves deposits and withdrawals through the payment partner, it settles bets and bonuses under the 9× wagering requirement, and it keeps the records a licensed betting service has to hold. Marketing sits outside that list: promotional messages are optional, and switching them off does not restrict your account in any way.

gw99 does not sell player data and does not rent it to advertising networks. Your ID documents and payment details are never used to build marketing profiles, and play history is not handed to outside companies for their own campaigns.

Identity checks before your first withdrawal

Betting rules in Malaysia require us to know who we are paying. Before your first withdrawal we ask for one clear photo of a National ID Card (NID), passport or driving licence. If the photo is blurred or the corners are cut off, we ask for a second copy or a short selfie. Review takes up to 12 hours. Once the file is approved, the first payout is processed in around 6 hours, and later ones are usually faster because the check is already on record.

We run the same check when you change your registered mobile number or your bank details. Those two changes are where most account takeover attempts show up, so the extra step protects you as much as it protects us.

Who sees your gw99 data?

We share the smallest slice needed for each task, never the whole file.

Payment partners. Touch ’n Go eWallet, DuitNow, FPX and bank transfer processors see the amount, the reference and the account name on a transfer. They do not see your play history.
Game providers. Studios such as Ezugi, Habanero, CQ9, PG Soft, Evolution, KA Gaming and Spribe receive a player ID and the result of each round so bets settle and published RTP stays accurate.
Verification partners. The team that checks your ID sees the document you upload and returns a pass or fail. They hold a copy only for the length of the review window.
Regulators and law enforcement. Only when a lawful written request names your account, and only the records that request covers.

How long does gw99 keep records?

Records stay for as long as your account is open, then for the period afterwards that betting and anti-money-laundering rules require. Once that period ends the file is deleted or stripped of anything that identifies you. The table below describes what happens to each type of record.

Retention in practice for a gw99 account.
Record	How long it is held	What happens then
Identity documents	While the account is open and through the required post-closure compliance period	Deleted, or kept only as a verification reference with no copy of the image
Deposits, withdrawals, bet slips	Same period, because they answer audit and tax queries	Archived, then removed in scheduled batches
Live Chat transcripts	Long enough to close the case and handle any follow-up	Purged with the rest of the support archive
Marketing preferences	Until you change them, plus a record of the opt-out itself	Kept only as a suppression flag so we do not contact you again

Cookies and device data on gw99

The gw99 site sets a small number of first-party cookies. One keeps you signed in between pages, one remembers your language and layout choices, and one holds the security token that stops forms being submitted from another website. We do not run third-party advertising cookies or tracking pixels. Clearing cookies is safe: you will simply need to sign in again and re-pick your display settings.

Your rights over your gw99 data

You can ask to see the data we hold, correct anything that is wrong, withdraw marketing consent, or request deletion of records we are not obliged to keep. There is no charge for any of this. We confirm who you are before we act, and we answer in writing so both sides have a record of what was agreed and when.

1

Open Live Chat

Sign in and tell the team you want to make a data request. Say whether it is access, correction, deletion or a marketing opt-out.
2

Confirm your identity

Send the ID document already on file, or answer the account questions the agent reads out. This stops anyone else acting on your account.
3

Wait for the review

Requests go to the privacy team and are answered inside the same 12-hour review window used for verification.
4

Read the outcome

You get a summary of what changed, or a clear explanation of any record we must keep and the rule that requires it.

Keeping your gw99 account secure

Use a password you have not used on another site, and keep it to yourself. gw99 staff will never ask for it in Live Chat, and no genuine message will ask you to install a remote-access app on your phone. On a shared device, sign out when you finish rather than closing the tab, and keep the app updated to version 3.1.6 so security fixes arrive on time.

Updates to this privacy policy

This page changes when our processes change. Material updates appear in your account area before they take effect, so you can read them while signed in and ask questions if something looks different. Continuing to use your account after an update means you accept the wording published here. The date at the top of the page always shows the version in force.

Questions about your data? Talk to us

Live Chat runs 24/7 and will forward a privacy question to the team that handles it. The help centre covers the everyday cases, including what to send for verification and how long a payout takes to land. There is no phone line and no walk-in office: chat and the help pages are the two routes in.

Does gw99 sell my data?

No. Player data is not sold, rented or traded. It is shared only with the payment, game and verification partners needed to run your account, and only for that purpose.

Can I keep playing without sending my ID?

You can register and play, but the check has to clear before your first withdrawal. It is a condition of holding a betting account in Malaysia, not an extra gw99 rule, and it is why payouts are released to the right person.

What happens to my records if I close my account?

The account closes and marketing contact stops immediately, but financial and identity records stay for the post-closure period described above. After that they are deleted or anonymised.

Who do I tell if someone else has been in my account?

Go to Live Chat straight away and ask for the account to be frozen. The team resets your password, reviews recent sign-ins with you and explains what changed.