These terms explain the rules that apply when you register, deposit and play at gw99. They cover who can hold an account, how money moves in and out, how bonus credit and wagering work, and what happens when something goes wrong. Every gw99 account is opened on these conditions, so read them before you sign up and keep this page for reference.
Who can hold a gw99 account?
You must be at least 18 years old and legally allowed to gamble in Malaysia. gw99 accepts one account per person, per household and per payment method. Registering a second account, or opening an account with someone else's details, breaks these terms, and the duplicate accounts may be closed with any bonus value removed.
When you register at gw99 you confirm that the name, date of birth and address you give are your own, and that they match your bank account and identification documents. We may pause a new gw99 account until those details are checked, and we may ask for documents at any stage of the relationship, not only before your first withdrawal.
Keeping your gw99 login and details secure
You are responsible for your username and password. Do not share them, and do not let anyone else play on your gw99 account, including family members. If you believe someone has accessed your account, change the password and contact live chat straight away so we can lock the account and review recent activity.
gw99 staff will never ask for your password or a one-time code through chat, SMS or a phone call. Anyone who does is not acting for us. Keep your registered mobile number current, because that is where login alerts and verification messages are sent.
Deposits, withdrawals and the limits in place
gw99 accepts Touch ’n Go eWallet, DuitNow, FPX Online Banking and Bank Transfer. The minimum deposit is RM25, and funds normally appear in your balance within 2 minutes. Withdrawals start at RM20 and are usually processed within 6 minutes, with a maximum of RM15,000 per day.
Money is returned to the same source used for the deposit wherever possible. A first withdrawal at gw99 needs identity verification, which takes up to 12 hours to review once your National ID Card, passport or driving licence has been received.
| Item | gw99 rule |
|---|---|
| Minimum deposit | RM25 |
| Deposit credited to balance | Within 2 minutes |
| Minimum withdrawal | RM20 |
| Withdrawal processed | Within 6 minutes |
| Maximum daily withdrawal | RM15,000 |
| Wagering on bonus credit | 9x |
| KYC review time | Up to 12 hours |
Deposits funded with a payment method held by somebody else may be sent back, and the gw99 account suspended while we check where the money came from. Keep every funding source in your own name.
How gw99 bonuses, wagering and cashback work
The gw99 welcome offer pays 245% on your first deposit, capped at RM975. Bonus credit is not withdrawable until you turn it over 9 times, and the offer is valid for 7 days from the day it is credited. Reload bonuses of 21% follow the same 9x rule, and stakes placed with bonus funds count toward the requirement.
Daily cashback returns 1.4% of qualifying turnover, and the referral bonus pays RM5 for each friend who registers and deposits. gw99 allows one welcome offer per person, household and device. Chasing bonuses across linked accounts, or staking low-risk bets purely to clear wagering, counts as bonus abuse: the bonus and any winnings from it can be removed and the account placed under review.
| Offer | Amount | Condition |
|---|---|---|
| First deposit | 245% up to RM975 | 9x wagering, valid 7 days |
| Reload | 21% | 9x wagering on bonus credit |
| Daily cashback | 1.4% | Calculated on qualifying turnover |
| Referral | RM5 | Friend registers and deposits |
Unused bonus credit expires with the offer. If you withdraw before the wagering requirement is met, the remaining bonus funds on your gw99 account are cancelled.
Are gw99 games supplied fairly?
gw99 lists around 5,000 games from Ezugi, Habanero, CQ9, PG Soft, Evolution, KA Gaming and Spribe. Slots, fishing and lottery titles show their return-to-player figure on the game card, and live tables run from studio floors you can watch while you play.
Results come from each supplier's certified random number generator, not from gw99. We do not adjust outcomes, odds or RTP on individual accounts, and no account is ever "due" a win. If a game malfunctions mid-round, the supplier's server record decides how the bet is settled.
The gw99 app and playing on mobile data
The gw99 app, version 3.1.6, is free, 36 MB in size and runs on Android 9.0 and above. Download it from the gw99 app page instead of a third-party mirror, because modified installers are not covered by these terms and entering your login into one can expose your account.
Mobile data charges from your telco are your own. If a session drops in the middle of a bet, the round is settled from the supplier's server record, which is the version gw99 treats as final.
Playing responsibly at gw99
gw99 is for adults spending money they can afford to lose. You can set a deposit limit, take a short break or ask for self-exclusion through 24/7 live chat. Self-exclusion blocks the account from staking until you ask for it to be lifted, and the agreed period is not shortened just because a win feels close.
Play is restricted to players aged 18 and over, and every gw99 session carries risk. Set your limits before you deposit rather than after a losing run, and take a break when play stops feeling like entertainment.
Support is available 24/7 through live chat on the gw99 site. You can also review the tools on our Responsible Gaming page.
Closing an account, complaints and prohibited conduct
You can close your gw99 account at any time by contacting live chat. Any cleared balance is returned to you once verification is complete, and reopening later is at our discretion.
Complaints reach us fastest through 24/7 live chat. Describe the session, the game and the round reference if you have one; we log the case, check the supplier's records and reply with what we found. Disputed rounds are settled on server data rather than screenshots or recordings.
Fraud, collusion between accounts, automated or bot betting, chip dumping, and deposits from stolen payment methods are all prohibited. Where we find them, gw99 may void the affected bets, recover the value of any bonus paid, and close the account without notice.
When these gw99 terms change
We update these terms when payment rules, products or regulations change. The current version always sits on this page, and material changes are flagged here before they take effect wherever we are able to give notice.
Continuing to use your gw99 account after a change means you accept the updated terms. If you do not accept them, stop playing and close the account through live chat.
New here? You can open a gw99 account in a few minutes, or head back to the gw99 homepage to see what is running in the lobby today.